PU leather leopard clutch bag

GENERAL FAQ's

Our Promise

We promise to provide you with superior customer service, as well as the best value for your money. We put our customers first and place great value on our relationships. We commit to treat you with respect and fairness and strive to ensure that your experience with us is professional and reliable.

Artwork Requirements

We prefer to receive art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined), but will accept electronic art in eps, pdf, tiff, or jpeg files in a PC format. Please keep in mind that artwork with high color saturation print will provide a better-quality imprint. All art with halftones, screens, fades or blends are subject to our review and approval.

How to Send Artwork

We make it easy! When you go through the online ordering process you will be prompted to upload your logo before checking out. We also have a NOTES area where you can provide us with additional information about your art if needed. Alternatively, you can email your logo to us before you order and request a FREE PROOF. Be sure to tell us which product you would like a proof for, and let us know if you need to make changes or add to the art file that you are sending. Our email address is info@iwbags.com.

Proofs

E-mail proofs are provided for you free of charge, and must be approved before we will begin production of your order. Once the artwork is complete, we will email a proof for authorization. Simply reply to the emailed proof and let us know that you approve. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

Production Time

Normal production times are noted in the Description of each product. Rush production times are available on select products, and time frames and pricing (if applicable) are indicated on each item's product page. Special art submission and proofing time requirements may apply.

Shipping

We offer DHL or UPS for Samples approval. Sea Freight for bulk order shipment.  A shipping estimate can be obtained once your ordered confirmed.

Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

Do you charge for design?

I am so sorry that we don't offer free creative design services. But we make sure that pricing is cost effective. Your own design is accepted. We would be happy to incorporate any of your team’s ideas and designs.

Samples free ? How long Can I get ?

We do not charge most general sample without logo printed. If charge, we will send you quotation. You are responsible for the shipping cost of sample.

Sample Production Time:
7-12 Days

HOW LONG DOES Production taken ?

Production takes 25-30 working days.

Air Freight

Express: 3-5 Business Days
Economic: 10-15 Business Days

Ocean Freight
35-45 Days

HOW DOES YOUR work guarantee ?

If there are any issues, we are responsible for refund or replace the bags at no cost to you. Don't Worry!!

It is important to let us know all your feedback prior to production so we can ensure we get everything perfect.

To guarantee the mass production quality , the  pre-production sample will be sent for your teams approval before mass production.

After mass production, you can also come to do inspection or ask the third party to do inspection before shipment.

If you are not happy, we are not happy.